POLICIES | Thequeensvault

RETURN POLICY:

Due to the nature of the item and for sanitary purposes these are The Queen’s Vault Policies on all orders:

Sales:

All sales are final. No exceptions.

Refunds:

No refunds, no exchanges and no cancellations; no exceptions!

Incorrect Orders:

In rare occurrences if a mistake was made on our end, we will make every effort to correct it. You must notify us of any incorrect or missing items within 24 hours of receiving your package. thecompanyname@gmail.com

SHIPPING POLICY:

Order processing:

All orders are processed within 5-7 business days after you have placed your order. Orders are not processed on weekends or holidays. If you placed an order on the weekend your order will be processed on the next business day.

Shipping:

Standard shipping is within 1-3 business days AFTER Processing time.

Undeliverable Packages, Incorrect Addresses, and Refused Deliveries.

All orders are shipped via USPS to the address you provide. Tracking numbers are sent to your email address as soon as a shipping label is created. Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.

Signature Confirmation:

ALL orders require a Signature Confirmation, meaning you MUST be there to sign for the package. USPS will usually make several attempts to deliver your package. In the event where you missed the delivery, it is the customer's responsibility to arrange for package pick-up, if necessary. No refunds will be issued for refused or abandoned shipments.

Lost Shipments:

If you have tracked your package and there is a discrepancy in delivery information, or it has been lost in transit, please contact us by email immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days, but we cannot control how long it may take. If it is determined that your shipment has been lost a replacement will be sent pending USPS's investigation results. If the product comes back to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.

THE QUEENS VAULT reserves the right to change or modify our policy at any time without giving prior notification.

This Privacy Policy describes how ShopQueensVault.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information:

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information:

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: Shared with our processor WIX

Order information

Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: Collected from you the customer at the time of purchase.

Disclosure for a business purpose: shared with our processor WIX

Collecting Minors Information: The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information: We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: We use WIX to power our online store. You can read more about how WIX uses your Personal Information here: About Privacy | WIX

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.

We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent
The performance of the contract between you and the Site
Compliance with our legal obligations
To protect your vital interests
To perform a task carried out in the public interest

For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention: When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making: If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Our processor WIX uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.